Privacy Policy — Vera365

Scope of This Policy

This Privacy Policy applies to all visitors and customers of the Vera365 website and covers all services and products offered through it.

Who We Are

Vera365 is an online store specializing in personal care and beauty products.

Our website address: vera365.com

We are committed to protecting your privacy and personal data, handling your information in accordance with appropriate security standards to safeguard it from unauthorized access, use, or unlawful disclosure.

Information We Collect

When you use the Vera365 website, we may collect the following information:

• Personal Information:  Name, email address, phone number, shipping/delivery address.
• Order & Payment Information:  Product details, order date, order status, and payment information (processed via authorized payment service providers — we may not store your full card details).
• Technical & Usage Information:  IP address, browser type, operating system, and browsing data (such as pages visited and time spent) to improve user experience and site performance.

How We Use Your Data

We use the information we collect for the following purposes:

• Processing and fulfilling orders and providing after-sales services (such as returns and exchanges).
• Communicating with you about your orders or shipping and delivery updates.
• Improving user experience and developing our services and products.
• Sending promotional offers and marketing updates (with your consent) — you can unsubscribe at any time.
• Preventing fraud and enhancing the security of the website and transactions.
• Complying with legal and regulatory requirements.

Comments & Reviews

When you leave a comment or review on our website, we may collect: the data entered in the comment/review form, your IP address, and browser information (to help detect spam and fraud).

Your name (or part of it) and review content may be displayed publicly alongside the product rating, in accordance with the site's settings.

Images & Files

If you upload images to our website (such as review photos or product condition evidence), we advise avoiding images that contain embedded location data (EXIF GPS). Some visitors may be able to extract technical metadata from uploaded images depending on device and image settings.

Cookies

We use cookies to enhance your experience, personalize content, and measure site performance.

Embedded Content from Other Websites

Pages on this site may include embedded content (such as videos, images, or articles). Embedded content from other websites behaves in the same way as if you had visited those sites directly. Those websites may collect data about you, use cookies, and monitor your interaction with the embedded content in accordance with their own privacy policies.

Who We Share Your Data With

Vera365 does not sell or rent your personal data to any third party. We only share your data to the extent necessary to provide our services, with:

• Shipping & Delivery Companies:  To fulfill and deliver your orders.
• Payment Gateways & Processors:  To process payments securely.
• Technical Service Providers:  For website hosting, maintenance, operation, and improvement.
• Legal & Regulatory Authorities:  Where disclosure is required by law or to protect our rights and prevent fraud.

Data Retention

We retain your data for as long as necessary to fulfill the purposes described in this policy, including:

• Order & Invoice Data:  Retained for legal, tax, and customer service purposes.
• Correspondence & Support:  Retained to improve service quality and resolve disputes.
• Comments & Reviews:  May be retained unless you request deletion in accordance with the rights outlined below.

Your Rights Over Your Data

You have the following rights regarding your personal data:

Data Security

We are committed to protecting your personal data and implement appropriate security measures, including: SSL/TLS encryption where applicable, internal access controls, regular security monitoring and improvements, and technical and organizational procedures to minimize risk.

However, no data transmission over the internet can be guaranteed 100% secure. We therefore advise keeping your account credentials confidential and not sharing them with any third party.

Where Your Data Is Sent

Visitor comments may be checked through automated services to detect spam and fraud. Your data may be processed or stored by service providers (such as hosting, payment, or shipping partners) within or outside your country of residence, subject to appropriate contractual and security safeguards for data protection.

Children's Data

The Vera365 website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will announce any material changes through a clear notice on the website or via our available communication channels.

Contact Us

If you have any questions about this Privacy Policy, please contact us through the official support channels available on the website.