Return & Exchange Policy

At Vera365, we are committed to your complete satisfaction with your purchases. If you are not completely satisfied, you can request a return or exchange according to the following terms.

⏱️ Return Period

Products can be returned within 14 days from the date of receipt, provided that the products are:

📦 Unopened and unused

✨ In original condition and resalable

📝 How to Initiate a Return/Exchange Request

To initiate the request, please contact our support team via WhatsApp and provide us with:

Order Number (found in the order confirmation message)
Reason for return/exchange request (to improve our service)
Clear photos of the product and outer packaging (when needed)

📋 Return Acceptance Conditions

The following conditions must be met for returns to be accepted:

The product must be unopened and unused.
The product must be in the original packaging and in resalable condition.
The seals (if any) must be intact and not broken.
All original labels and any accessories/gifts/samples included with the order must be present (if any).

⚠️ Important Note For health and customer safety reasons, we cannot accept returns of opened or used products.

🚚 Cases Where We Accept Exchange/Return at Our Expense

We bear all shipping costs in the following cases:

💔 Damaged or Defective

The product arrives damaged or with a manufacturing defect.

📦 Shipping Error

A different product arrives than what was ordered.

⏰ Expired

The product arrives expired (if this occurs).

⚡ In these cases, please report within 48 hours of receipt and send clear photos of the product and packaging.

💳 Refund Processing

After receiving the return, inspecting it, and confirming that the conditions are met, the refund will be processed within 5-7 business days, as follows:

The refund is made to the same original payment method whenever possible.
If the payment method does not allow direct refund, we may request alternative information to complete the refund securely.

📮 Return Shipping

🔄 Change of Mind

In cases of return due to change of mind (with conditions met), return shipping costs are the customer's responsibility.

❌ Our Error

In cases of our error (damaged/shipping error/expired), Vera365 bears all shipping costs.

🌟 If Products Do Not Achieve Desired Results

If our products do not achieve their intended goals, you can benefit from a free consultation from our team to help you with:

Understanding why the result was not achieved
Adjusting the routine or usage method
Suggesting suitable solutions or alternatives

And we will work to provide the necessary solutions and information according to your condition.